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DisputeLoom overview, features, pricing, and FAQ/Author
About Julien Jimenez, the founder behind DisputeLoom/author/Blog
Guides on chargeback defense/blog/Why Most Chargebacks Are Lost
Sellers lose disputes they could win. Here is why, and what to do differently./blog/why-most-chargebacks-are-lost/Building a Strong Evidence Packet
The evidence packet is what wins a dispute. Here is what goes into a strong one./blog/building-strong-evidence-packet/Understanding Chargeback Reason Codes
Every dispute has a reason, and it shapes your response. Here is how to read reason codes./blog/chargeback-reason-codes/Meeting Dispute Deadlines
Miss the deadline and you lose automatically. Here is how to never miss one./blog/meeting-dispute-deadlines/Preventing Chargebacks in the First Place
The best dispute is the one that never happens. Here is how to prevent chargebacks./blog/preventing-chargebacks/Friendly Fraud and How to Fight It
Not all chargebacks are real fraud. Here is how to handle the friendly kind./blog/friendly-fraud/What Banks Look For in Evidence
You are writing for the bank reviewer. Here is what they actually want to see./blog/what-banks-look-for/Tracking Your Win Rate
You improve what you measure. Here is why tracking dispute outcomes pays off./blog/tracking-your-win-rate/Chargebacks and Your Processor Account
Too many chargebacks threaten more than revenue. Here is what is at stake with your processor./blog/chargebacks-and-processor-account/How do you prove a subscriber actually used your software before disputing a renewal charge?
Renewal disputes on subscriptions usually hinge on one thing: whether you can show the customer kept using what they paid for. Here is what to log, how to present it, and when to refund instead./blog/proving-subscription-usage/When should a Stripe seller refund an early fraud warning instead of waiting for the chargeback?
An early fraud warning gives you a short window to act before a fraud dispute lands. Here is how to decide, quickly and consistently, whether to refund or hold./blog/early-fraud-warning-refund/What should a small shop do when tracking says delivered but the customer disputes the charge?
A delivery scan feels like proof, but issuing banks weigh it against a cardholder's denial. Here is how to build the rest of the case and how to ship so the next one is easier./blog/delivered-but-not-received/Why does a chargeback you already won sometimes come back as a pre-arbitration case?
A win in Stripe is not always the last word. Card network rules let the issuer escalate, and knowing why and how helps you decide whether to keep fighting./blog/pre-arbitration-second-round/What is the best way to write a refund policy that holds up as chargeback evidence?
A refund policy only counts in a dispute if you can prove the customer saw and accepted it before paying. Here is how to write it, show it, and record it./blog/refund-policy-chargeback-evidence/How much does an AVS or CVC match actually help when fighting a fraud chargeback?
Address and security code checks are useful signals, but they are weaker evidence than most sellers assume. Here is what they prove, how to present them, and where they matter most./blog/avs-cvc-fraud-chargebacks/Which screenshots actually help a chargeback response and which ones do bank analysts ignore?
Not every screenshot is evidence. Here is what an issuing bank analyst can actually use, what they skip, and a capture routine that keeps packets short and convincing./blog/screenshots-that-win-disputes/How do you respond when a customer says they were charged twice for a single order?
Double-charge complaints are often not duplicates at all. Here is how to tell, how to fix a real one before it becomes a dispute, and how to prove two orders are distinct./blog/duplicate-charge-disputes/What should a service business do when a client disputes a no-show or late cancellation fee?
Fees for missed appointments are among the easiest charges for a client to dispute. Here is the consent trail that wins them and the policy changes that make them rare./blog/no-show-fee-disputes/What is the best way to respond when a customer disputes a charge you already partially refunded?
A partial refund settles the argument in your inbox but not in the banking system. Here is how issuers read an overlapping credit, what to put in the response, and how to stop the second bite from happening at all./blog/partial-refund-then-chargeback/How should you reply to a customer who emails your support team while their chargeback is open?
A cardholder writing to you mid dispute is a gift and a trap. Here is what to say, what never to put in writing, and how to turn the thread into evidence an analyst can read in under a minute./blog/customer-contact-during-dispute/Complete guide
Everything a small Stripe business needs to understand disputes, from the reason code on the notification to the ratio your processor watches. Written by the team behind DisputeLoom, helpful first, product second./guide/Compare options
An honest look at the approaches a Stripe seller can take to disputes, what each one costs in money and attention, and where each stops making sense./compare/Glossary and FAQ
Plain-English definitions of the terms that appear in dispute notifications, network rules, and processor emails, followed by answers to the questions sellers ask most./glossary/Free tools
Free calculators and planners/tools/Chargeback True Cost Calculator
Estimates what a single lost chargeback really costs an online or Stripe seller once fulfillment, the dispute fee and staff time are counted, and how much new revenue it takes to earn that money back./tools/chargeback-true-cost/Fight or Accept Chargeback Calculator
Weighs the expected value of contesting a dispute against simply accepting it, using the disputed amount, your realistic win odds and the time an evidence packet takes to build./tools/fight-or-accept-chargeback/Chargeback Ratio Headroom Checker
Shows a card-accepting seller's current chargeback rate and how many more disputes the business can absorb this month before crossing a network monitoring threshold./tools/chargeback-ratio-headroom/Which chargeback defense approach is right for you?
Eight quick questions about your dispute volume, ticket size, and workflow, then a plain recommendation for what to do next./quiz/Chargeback Response Checklist
A step-by-step checklist that takes a Stripe dispute from the first notification to a submitted evidence packet without missing the deadline./templates/chargeback-response-checklist/Dispute Tracking Log
A running log of every dispute with its reason code, deadline, triage path, and outcome so you can see your true win rate and your dispute ratio at a glance./templates/dispute-tracking-log/Disclosure
How this site is funded/disclosure/Legal notice
Publisher and hosting information/legal/Privacy policy
How your data is collected and protected/privacy/Terms of service
The terms that govern use of the service/terms/
DisputeLoom overview, features, pricing, and FAQ/Author
About Julien Jimenez, the founder behind DisputeLoom/author/Blog
Guides on chargeback defense/blog/Why Most Chargebacks Are Lost
Sellers lose disputes they could win. Here is why, and what to do differently./blog/why-most-chargebacks-are-lost/Building a Strong Evidence Packet
The evidence packet is what wins a dispute. Here is what goes into a strong one./blog/building-strong-evidence-packet/Understanding Chargeback Reason Codes
Every dispute has a reason, and it shapes your response. Here is how to read reason codes./blog/chargeback-reason-codes/Meeting Dispute Deadlines
Miss the deadline and you lose automatically. Here is how to never miss one./blog/meeting-dispute-deadlines/Preventing Chargebacks in the First Place
The best dispute is the one that never happens. Here is how to prevent chargebacks./blog/preventing-chargebacks/Friendly Fraud and How to Fight It
Not all chargebacks are real fraud. Here is how to handle the friendly kind./blog/friendly-fraud/What Banks Look For in Evidence
You are writing for the bank reviewer. Here is what they actually want to see./blog/what-banks-look-for/Tracking Your Win Rate
You improve what you measure. Here is why tracking dispute outcomes pays off./blog/tracking-your-win-rate/Chargebacks and Your Processor Account
Too many chargebacks threaten more than revenue. Here is what is at stake with your processor./blog/chargebacks-and-processor-account/How do you prove a subscriber actually used your software before disputing a renewal charge?
Renewal disputes on subscriptions usually hinge on one thing: whether you can show the customer kept using what they paid for. Here is what to log, how to present it, and when to refund instead./blog/proving-subscription-usage/When should a Stripe seller refund an early fraud warning instead of waiting for the chargeback?
An early fraud warning gives you a short window to act before a fraud dispute lands. Here is how to decide, quickly and consistently, whether to refund or hold./blog/early-fraud-warning-refund/What should a small shop do when tracking says delivered but the customer disputes the charge?
A delivery scan feels like proof, but issuing banks weigh it against a cardholder's denial. Here is how to build the rest of the case and how to ship so the next one is easier./blog/delivered-but-not-received/Why does a chargeback you already won sometimes come back as a pre-arbitration case?
A win in Stripe is not always the last word. Card network rules let the issuer escalate, and knowing why and how helps you decide whether to keep fighting./blog/pre-arbitration-second-round/What is the best way to write a refund policy that holds up as chargeback evidence?
A refund policy only counts in a dispute if you can prove the customer saw and accepted it before paying. Here is how to write it, show it, and record it./blog/refund-policy-chargeback-evidence/How much does an AVS or CVC match actually help when fighting a fraud chargeback?
Address and security code checks are useful signals, but they are weaker evidence than most sellers assume. Here is what they prove, how to present them, and where they matter most./blog/avs-cvc-fraud-chargebacks/Which screenshots actually help a chargeback response and which ones do bank analysts ignore?
Not every screenshot is evidence. Here is what an issuing bank analyst can actually use, what they skip, and a capture routine that keeps packets short and convincing./blog/screenshots-that-win-disputes/How do you respond when a customer says they were charged twice for a single order?
Double-charge complaints are often not duplicates at all. Here is how to tell, how to fix a real one before it becomes a dispute, and how to prove two orders are distinct./blog/duplicate-charge-disputes/What should a service business do when a client disputes a no-show or late cancellation fee?
Fees for missed appointments are among the easiest charges for a client to dispute. Here is the consent trail that wins them and the policy changes that make them rare./blog/no-show-fee-disputes/What is the best way to respond when a customer disputes a charge you already partially refunded?
A partial refund settles the argument in your inbox but not in the banking system. Here is how issuers read an overlapping credit, what to put in the response, and how to stop the second bite from happening at all./blog/partial-refund-then-chargeback/How should you reply to a customer who emails your support team while their chargeback is open?
A cardholder writing to you mid dispute is a gift and a trap. Here is what to say, what never to put in writing, and how to turn the thread into evidence an analyst can read in under a minute./blog/customer-contact-during-dispute/Complete guide
Everything a small Stripe business needs to understand disputes, from the reason code on the notification to the ratio your processor watches. Written by the team behind DisputeLoom, helpful first, product second./guide/Compare options
An honest look at the approaches a Stripe seller can take to disputes, what each one costs in money and attention, and where each stops making sense./compare/Glossary and FAQ
Plain-English definitions of the terms that appear in dispute notifications, network rules, and processor emails, followed by answers to the questions sellers ask most./glossary/Free tools
Free calculators and planners/tools/Chargeback True Cost Calculator
Estimates what a single lost chargeback really costs an online or Stripe seller once fulfillment, the dispute fee and staff time are counted, and how much new revenue it takes to earn that money back./tools/chargeback-true-cost/Fight or Accept Chargeback Calculator
Weighs the expected value of contesting a dispute against simply accepting it, using the disputed amount, your realistic win odds and the time an evidence packet takes to build./tools/fight-or-accept-chargeback/Chargeback Ratio Headroom Checker
Shows a card-accepting seller's current chargeback rate and how many more disputes the business can absorb this month before crossing a network monitoring threshold./tools/chargeback-ratio-headroom/Which chargeback defense approach is right for you?
Eight quick questions about your dispute volume, ticket size, and workflow, then a plain recommendation for what to do next./quiz/Chargeback Response Checklist
A step-by-step checklist that takes a Stripe dispute from the first notification to a submitted evidence packet without missing the deadline./templates/chargeback-response-checklist/Dispute Tracking Log
A running log of every dispute with its reason code, deadline, triage path, and outcome so you can see your true win rate and your dispute ratio at a glance./templates/dispute-tracking-log/Disclosure
How this site is funded/disclosure/Legal notice
Publisher and hosting information/legal/Privacy policy
How your data is collected and protected/privacy/Terms of service
The terms that govern use of the service/terms/
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