Dispute Tracking Log
A running log of every dispute with its reason code, deadline, triage path, and outcome so you can see your true win rate and your dispute ratio at a glance.
Reviewed for 2026, updated September 8, 2026.
Most sellers can say roughly how many disputes they had last quarter, and almost none can say which reason codes they lose, how long they take to respond, or whether the cases they conceded would have been winnable. A simple log fixes that. Each row is one dispute, recorded the day it arrives and closed the day the decision lands, and after a few months the columns show you where your process leaks.
Copy this sheet into a spreadsheet and add a row for every dispute, including the ones you accept. The Amount and Outcome columns feed your win rate, the Received and Due columns show how much of your window you actually use, and the Triage path column lets you test your own rules against results. The article at /blog/tracking-your-win-rate/ explains how to read the totals, and the Chargeback Ratio Headroom Checker at /tools/chargeback-ratio-headroom/ turns the monthly count into the number your processor watches.
| Dispute ID | Received | Due in Stripe | Reason code | Amount | Triage path and key evidence | Outcome |
|---|---|---|---|---|---|---|
| Your dispute ID | Your date | Your due date | Product not received | Your figure | Fight with template: carrier tracking with delivery confirmation to the checkout address | Pending |
| Your dispute ID | Your date | Your due date | Fraudulent | Your figure | Fight with care: card verification match, prior undisputed orders, login history | Pending |
| Your dispute ID | Your date | Your due date | Subscription canceled | Your figure | Fight with template: cancellation policy at checkout plus usage after the claimed cancel date | Won |
| Your dispute ID | Your date | Your due date | Duplicate | Your figure | Concede: two charges confirmed, second one refunded | Accepted |
| Your dispute ID | Your date | Your due date | Product unacceptable | Your figure | Fight with care: product photos, support thread, return offer that was declined | Lost |
| Your dispute ID | Your date | Your due date | Credit not processed | Your figure | Concede: refund was promised and never sent | Accepted |
| Your dispute ID | Your date | Your due date | Unrecognized | Your figure | Fight with template: receipt, billing descriptor, order confirmation email | Won |
| Your dispute ID | Your date | Your due date | General | Your figure | Your triage path and the exhibits you sent | Your outcome |
https://disputeloom.com/templates/dispute-tracking-log/Use it in your business, share it with your team, or link to it from your own site.
Also from DisputeLoom
- Chargeback Response Checklist: A step-by-step checklist that takes a Stripe dispute from the first notification to a submitted evidence packet without missing the deadline.
- Free calculators