Chargeback defense
Why Most Chargebacks Are Lost
Sellers lose disputes they could win. Here is why, and what to do differently.
DisputeLoom blog
Guides on chargeback defense
Practical, honest advice from the team behind DisputeLoom, written to help you do this well.
Chargeback defense
Building a Strong Evidence Packet
The evidence packet is what wins a dispute. Here is what goes into a strong one.
Chargeback defense
Understanding Chargeback Reason Codes
Every dispute has a reason, and it shapes your response. Here is how to read reason codes.
Chargeback defense
Meeting Dispute Deadlines
Miss the deadline and you lose automatically. Here is how to never miss one.
Chargeback defense
Preventing Chargebacks in the First Place
The best dispute is the one that never happens. Here is how to prevent chargebacks.
Chargeback defense
Friendly Fraud and How to Fight It
Not all chargebacks are real fraud. Here is how to handle the friendly kind.
Chargeback defense
What Banks Look For in Evidence
You are writing for the bank reviewer. Here is what they actually want to see.
Chargeback defense
Tracking Your Win Rate
You improve what you measure. Here is why tracking dispute outcomes pays off.
Chargeback defense
Chargebacks and Your Processor Account
Too many chargebacks threaten more than revenue. Here is what is at stake with your processor.
Chargeback defense
How do you prove a subscriber actually used your software before disputing a renewal charge?
Renewal disputes on subscriptions usually hinge on one thing: whether you can show the customer kept using what they paid for. Here is what to log, how to present it, and when to refund instead.
Chargeback defense
When should a Stripe seller refund an early fraud warning instead of waiting for the chargeback?
An early fraud warning gives you a short window to act before a fraud dispute lands. Here is how to decide, quickly and consistently, whether to refund or hold.
Chargeback defense
What should a small shop do when tracking says delivered but the customer disputes the charge?
A delivery scan feels like proof, but issuing banks weigh it against a cardholder's denial. Here is how to build the rest of the case and how to ship so the next one is easier.
Chargeback defense
Why does a chargeback you already won sometimes come back as a pre-arbitration case?
A win in Stripe is not always the last word. Card network rules let the issuer escalate, and knowing why and how helps you decide whether to keep fighting.
Chargeback defense
What is the best way to write a refund policy that holds up as chargeback evidence?
A refund policy only counts in a dispute if you can prove the customer saw and accepted it before paying. Here is how to write it, show it, and record it.
Chargeback defense
How much does an AVS or CVC match actually help when fighting a fraud chargeback?
Address and security code checks are useful signals, but they are weaker evidence than most sellers assume. Here is what they prove, how to present them, and where they matter most.
Chargeback defense
Which screenshots actually help a chargeback response and which ones do bank analysts ignore?
Not every screenshot is evidence. Here is what an issuing bank analyst can actually use, what they skip, and a capture routine that keeps packets short and convincing.
Chargeback defense
How do you respond when a customer says they were charged twice for a single order?
Double-charge complaints are often not duplicates at all. Here is how to tell, how to fix a real one before it becomes a dispute, and how to prove two orders are distinct.
Chargeback defense
What should a service business do when a client disputes a no-show or late cancellation fee?
Fees for missed appointments are among the easiest charges for a client to dispute. Here is the consent trail that wins them and the policy changes that make them rare.
Chargeback defense
What is the best way to respond when a customer disputes a charge you already partially refunded?
A partial refund settles the argument in your inbox but not in the banking system. Here is how issuers read an overlapping credit, what to put in the response, and how to stop the second bite from happening at all.
Chargeback defense
How should you reply to a customer who emails your support team while their chargeback is open?
A cardholder writing to you mid dispute is a gift and a trap. Here is what to say, what never to put in writing, and how to turn the thread into evidence an analyst can read in under a minute.